Returns Policy

At The Royal Barrel, we are committed to providing you with premium quality spirits and exceptional customer service. We understand that sometimes things don't go as planned, and we're here to help.

Please read our returns policy carefully to understand your rights and our procedures for returns, refunds, and exchanges.

Due to licensing regulations and health and safety requirements, we cannot accept returns of alcoholic beverages for change of mind.

Once you have received your order, we cannot take back any alcohol products unless they are:

• Damaged or faulty
• Incorrect items sent in error
• Significantly different from what was described

If you receive a damaged or faulty product, we will gladly provide a replacement or full refund.

What to do:

1. Contact us within 48 hours of delivery
2. Provide your order number and details of the issue
3. Include clear photographs showing the damage or fault
4. Keep all original packaging until the matter is resolved

We will arrange collection of the damaged item or ask you to return it (we will cover return costs), and send you a replacement or issue a full refund.

If we send you the wrong item, we apologize and will make it right immediately.

Our process:

• Contact us within 7 days of receiving your order
• We will arrange collection of the incorrect item at no cost to you
• We will send the correct item or provide a full refund
• You may keep the incorrect item until we collect it

When refunds are issued:

• Damaged or faulty products
• Incorrect items delivered
• Non-delivery of your order
• Cancellation before dispatch

Refund processing:

• Refunds are processed to the original payment method
• Processing time: 5-10 business days after approval
• You will receive email confirmation when your refund is processed
• Delivery charges will be refunded if the issue was our fault

Before Dispatch:

You may cancel your order for a full refund if it has not yet been dispatched. Please contact us as soon as possible to request cancellation.

After Dispatch:

Once your order has been dispatched, it cannot be cancelled. Standard returns policy applies (see above regarding alcohol returns).

If your order does not arrive within the estimated delivery timeframe:

1. Check the tracking information provided in your dispatch email
2. Contact us if the tracking shows delivered but you have not received it
3. We will investigate with our delivery partner
4. If the item cannot be located, we will send a replacement or issue a full refund

If you refuse delivery or fail age verification:

• No refund will be issued if you are not available to receive delivery
• No refund will be issued if you fail age verification
• Re-delivery charges will apply for additional delivery attempts
• Orders may be cancelled if multiple delivery attempts fail

For any returns, refunds, or queries about your order, please contact us:

• Email: info@theroyalbarrel.co.uk
• Phone: +44 7747 072324
• Contact Form: Visit our Contact page

Please have your order number ready when contacting us.

This returns policy does not affect your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015.

For more information about your rights, visit the Citizens Advice website at www.citizensadvice.org.uk

We cannot accept returns or provide refunds in the following circumstances:

• Change of mind after delivery
• Products consumed or opened (unless faulty)
• Products with removed or damaged seals (unless we sent them that way)
• Orders where age verification was failed by the customer
• Vintage variations (when product is as described but different vintage)