Privacy Policy

At The Royal Barrel, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal Information:

• Name, email address, and phone number
• Delivery and billing addresses
• Date of birth for age verification
• Payment information (processed securely by our payment provider)
• Order history and preferences

Automatic Information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and search terms
• Cookies and similar tracking technologies

We use your personal information to:

• Process and fulfill your orders
• Verify your age and legal eligibility to purchase alcohol
• Communicate with you about your orders and account
• Send marketing communications (with your consent)
• Improve our website, products, and services
• Prevent fraud and enhance security
• Comply with legal obligations
• Analyze website usage and customer preferences

We process your personal data based on:

• Contract Performance: To fulfill our contractual obligations when you place an order
• Legal Obligation: To comply with age verification and licensing requirements
• Legitimate Interests: To improve our services and prevent fraud
• Consent: For marketing communications and optional features

We may share your information with:

• Delivery Partners: To fulfill and deliver your orders
• Payment Processors: To process secure payments
• Age Verification Services: To verify legal eligibility
• Marketing Partners: With your consent for promotional purposes
• Legal Authorities: When required by law or to protect our rights
• Service Providers: Who help us operate our website and business

We do not sell your personal information to third parties.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Personalize your shopping experience
• Deliver targeted advertising
• Remember items in your shopping cart

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

We implement appropriate technical and organizational measures to protect your personal information:

• Secure SSL encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Staff training on data protection
• Secure payment processing through trusted providers

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Object: Object to processing of your data
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@theroyalbarrel.com

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or regulatory requirements
• Resolve disputes and enforce our agreements

Typically, we retain order information for 7 years for tax and accounting purposes.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@theroyalbarrel.co.uk
• Phone: +44 7747 072324
• Address: ONURMERT Limited, 24 Cornwall Road, Dorchester, Dorset, DT1 1RX, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.